In today's economy, most privately-held businesses are struggling. But, incredibly, some are growing. Join business columnist and speaker, Bill Bartlett, and his special guest, Yu-Chen Chi, as they show you how you too can grow your business in a slow-growth environment. In this one-day hands-on seminar, you will learn and practice ways to improve performance in the areas where the impact in any business is the greatest: Leadership, Sales and Service.
What are the keys to success in today’s slow-growth economy? The answer is finding ways to grow faster while keeping costs lower. Just look at the publicly-traded companies that are growing. Despite a slowdown in the economy, many of those companies have been able to generate increased revenue and higher profits while reducing costs.
Sounds great, but how does a small or medium-sized company do that? In a nutshell, it is about creating
change. Changing its way of
executing. Changing its leadership
style to one that coaches, mentors, motivates and empowers employees to take on
more responsibility and strive for excellence. Changing the way it sells, in order to
position the company for growth by generating better leads, discovering
prospects’ biggest concerns and finding ways to address them. Last, but not least, creating change means
motivating and empowering everyone in the business to accept nothing less than
customers that rave about your service and recommend it to everyone they know
Agenda
8:30 - 9:00 a.m. Registration & Networking - Breakfast by Wolfgang Puck (included in registration fee)
9:00 -10:00 GROWING IN THIS ECONOMY
o Transition vs. change
o Executing big company ideas in small business
10:00 - 10:15 Break
10:15 - 11:15 LEADERSHIP
o Impacting culture
o Supervising, coaching, mentoring & training
o Empowerment and support
11:15 - 12:15 SALES
o Positioning your company for growth
o Time vs. behavior model
o Using questions to discover vs. convince
o Lead generation system
o Developing a sales model
o Top ten behaviors for success
o What to look for in your team
12:15-1:00 Lunch - Wolfgang Puck (included in registration fee)
1:00 - 2:00 SERVICE
o Superior customer satisfaction
o Gaining repeat business
o Creating "raving fans"
2:00 - 2:30 WRAP UP, Q&A
Speakers
Bill Bartlett is a well-known keynote speaker and business columnist for the Daily Herald Business Ledger. He has been training and coaching CEOs and other senior executives and their sales managers for more than 15 years. He is President of Corporate Strategies & Solutions, Inc.
Yu-Chen Chi is a business and motivational consultant who works with privately-held companies and their executives. Her “New Heights Workshop” focuses on self-assessment, enabling people to discover their purpose and make commitments so that they can build a solid bridge to more energy, happiness and productivity in their lives.